The Australian-themed restaurant Outback Steakhouse is offering the chance to earn free menu items in exchange for a few words of encouragement or discouragement, whichever the case may be. The Customer Indulgence Survey found at telloutback.com asks guests about their most recent dining experience at one of their 1,200-plus eateries.
Did I hear the word “free?”
If you complete the telloutback survey, you can receive a promotion code good for a free onion or salad at any of the chain’s establishments. The restaurant can then use this feedback to learn what they are doing right and what may need improving in regards to both its food and service.
How Do I Take the Survey?
To take the online questionnaire you will need:
- The receipt from your recent visit to Outback Steakhouse.
- A computer with Internet access.
- A pencil or pen to write down your reward number.
When you visit www.telloutback.com, you will first be asked to enter the 18-digit code written in bold in the middle of your bill. The survey can be taken in either English or Spanish, which you can choose on the opening page. There is no limit to the number of times you can take the survey, but you will need a unique code each time.
You will be asked about your entire dining experience, with questions ranging from whether you were greeted when you arrived to the look of your food. To gain some background, telloutback asks whether you ate in or ordered take out, where you sat and what kind of items you ordered. It then delves into food questions such as:
- How was the presentation?
- How was the temperature?
- How was the taste?
There are also queries about the establishment itself, such as whether it was clean. Staff attitudes are included, as well, with questions about whether they were friendly.
For each question, you will be asked to tell if you were very satisfied, very unsatisfied, and options in between. If you were not satisfied, there may be follow-up questions seeking particulars on what made you unhappy and a place to offer suggestions on how they could improve for your next visit. Finally, there are optional questions regarding your gender and age.
Will It Take Long?
Using a PC or Notebook, it may take about 10 minutes to finish. A smartphone may take longer, as there is no mobile page to make loading quicker. The questions are quite specific regarding many aspects of your experience, so it will be easier to answer if you visit telloutback.com quite soon after dining out.
Once you are finished, a validation code will appear on the screen. Be sure to write this down on your receipt so you can redeem it for your free food item on your next visit. To receive additional coupons and discounts, you can enter your name, phone number and email address.
Take a few minutes to fill out the survey at www.telloutback.com, write down your coupon code, and you can find yourself with a free food item. Meanwhile, Outback Steakhouse can use your feedback to improve your next dining experience.